Complaint: Reservations Horrible Customer Service
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Old May 18, 2013, 10:55 PM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 363
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Quote:
Originally Posted by popido123 View Post
I just had to spend, what appeared, almost 30 minutes speaking with an agent that was for sure drunk. She was not polite and difficult to understand. After the unpleasant ordeal the reservation was still wrong. Shame on you American, shame on you…

How do you know she was drunk? Are you assuming? Were you able to understand her as she may have had a thick accent. Go to the airport
to fix your ticket next time.