Response
A number of people visit Italy without speaking the local language. Think . . . it's one of the world's main tourist destinations. Even these people have a right to a straightforward check-in from their airline. The airline shouldn't be sending them (Italian-speaking or not) to make phone calls to the very same airline to fix the airline's errors. That becomes more difficult in a foreign language and phone system. I don't think my wife was unusual in finding this a challenge. Italian isn't one of the languages she speaks.
My wife is open to a reasonable response from BA. No, she doesn't expect a free transatlantic roundtrip.
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