Do you think when a person calls an agent, that that agent can speak English worse than the agent at the airport? You never mentioned how she got her point across to the person on the telephone since your wife doesn't speak Italian. Oh, my guess is that the person on the other end of the phone spoke English just as well as the one that was standing in front of her.
Again...you never mention what you 'expect' for such a very small misunderstanding.
|