Response - more
I don't know why you call this a misunderstanding (and very small). There was no misunderstanding. There was just incompetence at the check-in counter, and a bad decision to send the passenger on a run to solve BA's error.
I should have mentioned that my wife had to leave the check-in counter still with her baggage, so she had to drag this around to get the phone card, etc., etc., all this with travel papers in her other hand, etc. At her age, only a really insensitive reader would take her to task.
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