Isn't this all a bit making a mountain out of molehill?
I agree if BA make a mistake, the burden on them is to fix it and this should be done in the way that least inconveniences the customer. So lets review what happened.
The check in clerk was unable to process the ticket. It is perfectly possible that because this was an award ticket, issued by the Executive Club, that her systems would not allow her to change the booking. So she suggested your wife call the Executive Club office and get them to fix it.
You would think she has been asked to drag her luggage to Milan, queue for hours, strip naked and dance a jig. Your level of outrage and insistence that this burden of being asked to make a phone call, to speak to someone who spoke perfectly good english, is ridiculous. VCE is not a BA hub with large scale operations. It is perfectly possible that they do not have full staffing capable of handling back office operations based at the airport. If asking your wife to make a phone call, in a modern country like Italy, is too much of a burden for her and requires compensation, perhaps she should not be travelling alone.
Having said that, she managed it fine and it was all resolved. What remedy do you want? What would be fair? You don't say, because you can't bring yourself to put a value of her "trauma". You are a drama queen, dressed up as an experienced international traveller.
I recently had a problem of a charge which appeared on my credit card that was not made by me. The card was applied for, and issued by, my local bank with their brand plastered across the front of it. I went into my branch and raised a query regarding the charge. You will not believe what the bank clerk did. She asked me to call a number and report the matter the the credit card fraud department. Naturally, I immediately burst into tears, fainted and when I recovered, I was forced, against my will, to make the phone call. Why should I make the call? Surely the bank should have fixed it right there and then? I will be demanding they pay off my mortgage as compensation... I just don't know what the world is coming to.
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