Settlement after a year
Another government agency in Spain confirmed that Agencia Estatal de Seguridad Aérea in MADRID is the agency to contact.
I was now just able to receive a payment without contacting them, but only after writing AirEuropa at its headquarters in Llucmajor,[1] with simultaneous copies to four other regional and municipal government consumer agencies in Mallorca, both in English and Spanish, documenting past correspondence with AirEuropa.
The postage costs become meaningful, unfortunately, as the airline drags things out. There may be a pay-off for those who are persistent. There does seem to be concurrence that Agencia Estatal de Seguridad Aérea is the agency to contact, so try them earlier.
Or try by-passing the airline’s own designated complaint department if initial efforts are unsatisfactory.
[1] Air Europa Líneas Aéreas, S.A.
Centro Empresarial Globalia,
Ctra. Arenal - Llucmajor
Polígono Industrial Son Noguera
07620 Mallorca
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