That is totally unacceptable!
How frightening for you. Do you have the original paperwork that was filled out when she was originally dropped off??? Do you have more info on this? What airport did she start at and where did she (her plane) divert to? Also, what was her destination? On the original paperwork, see if you can find out this information (this is how it works ).....
When child (unacompanied minor) is dropped of at originating airport all the paperwork is filled out and first "point of contact agent" (ticket counter) checks all info to make sure it is all properly filled out. He/She then writes their employee number on it. When minor is turned over to another employee (most likely the gate to be walked down onto aircraft) then that employee then writes their number on it. Gate agent gives paperwork to head flight attendant who then puts their number on it. When child gets to destination/connection city, the agent that escorts them to new gate or awaiting party writes their number on it. All of this happens every time child "changes hands" I don't mean to sound repetetive...you get the picture. Under normal circumstances when the aircraft arrives at connecting city/destination, they are turned over to an airport agent, and flight attendant is no longer responsible. I am wondering if the diversion city they landed at is not a Delta or affiliate city..meaning there were no Delta employees there. If that was the case, then head flight attendant should have remained the person in charge of your daughter the entire time. Also if there were no Delta employees there, that would be the reason she was not offered any food vouchers. However, there is always some sort of food/beverage on the plane.
I would definetly pursue this one. There are alot of complaints that are trivial but this is totally unacceptable. I hope you have this paperwork because Delta can trace who's employees numbers they belong to. Also who the head flight attendant was on that particular flight. Don't just accept an apology. Is it worth talking to an attorney? I have no idea. But I would write directly to CEO of company. And demand my $100 dollars back and not in voucher form. However, that does not make up for the shoddy service, or the fact that your daughter could have encountered any number of problems..we both know what kind of creeps are out there.
Thankfully, your daughter is safe, and all is well now but don't let this slide. Other that this, I don't know of any legal venues you can go to. Maybe someone else on this board will. Good luck, please keep us informed .
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