Alitalia cheated me out of $3,000
I booked two flights LAX to Italy on-line with Alitalia. The name on our on-line booking did not exactly match the names on our passports. Alitalia would not change the name on the booking and said that our tickets ($3,400 total) would not be honored. They would not refund our tickets (said the tickets were non-refundable) and the only recourse (our trip had already been planned.) would be to buy new tickets. We are out over $3,000. BEWARE.
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