Ditto - American is the Worst Airline
It took two online agents and another one at the airport ticket desk to fix the first online agent's mess. The first on-line agent "forgot" to charge us, so close to the day of travel we were unable to check in and our seat assignments disappeared. When we called again, they "fixed it" but we were told we couldn't get our seat assignments until we got to the airport. We get to the airport the day we are traveling and it seems it was only then that they discovered we hadn't been charged. All kinds of attitude from the ticket agent at the airport, like she was doing us the hugest favor fixing it for us!
Not to mention the attitude on board and the insufficient stock of purchasable food.
Shameful!
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