The airlines do not own the airports. Delta has no control over what stores, or food options there are in the terminals. Delta also is not the one who would be in control of plowing runways. You need to contact, and complain to the airport authority, there, about that. It sounds like Delta did a poor job of handling some incidents during this situation, but it also sounds like some things happened that Delta couldn't control, such as the Lufthunsa plane taxiing, and taking Delta's spot in the deicing line, etc.
Airline will only cancel flights, usually as a last resort. Delta felt in this situation like they could still get the flight out, which is why they didn't cancel it from the beginning.
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