[Colin]

I just had to join this forum as I cannot believe the level of incompetence and mismanagement of the Etihad Guest loyalty programme. We travelled to Australia in April and have tried for months to get the Airmiles credited to our guest accounts. There was no apology though it was clearly their fault. The website is shocking too and did not accept our efforts to have the miles added. I still have no idea why our airmiles were not credited as I had signed up to the loyalty programme when I booked our tickets.The customer service in Etihad Guest is shocking - rude, arrogant and incompetent. There is no fault acknowledged. Whoever is running the communications from this department is totally incompetent and arrogant. I am in business myself and cannot believe that this aspect of the business is so poorly managed.
Our flights were fine but the aisles were very narrow and Abu Dhabi is a nightmare transit airport but the price was low so we put up with that.
I never join forums but have done so to tell people that I will never fly Etihad again due to a complete lack of faith in their customer service systems. My complaint was not properly acknowledged and dealt with and I will not be spending my cash with them again for that reason.