Quote:
Originally Posted by chriscolombo
"it is the people in coach that keep the airline running."
You obviously don't know much about airlines.
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Im sorry but it is you who doesn't know much about airlines. Most revenue is generated from Y class seats and from ancillaries and if you are not convinced please find the attached infographic taken from a NYTimes.com article with breakdown of revenue by class of travel for three major carriers.
The article I refer to can be viewed here:
http://www.nytimes.com/2011/11/21/bu...ewanted=2&_r=0
Please do a bit more research before you reply, although judging from your harsh reply to a complaint, i doubt you would do. If in case you are working with an airline and in a customer service role, I strongly urge you to remove yourself to the darkest coldest back office room post haste as the attitude you have displayed here is clearly a reflection on your attitude towards customers in general.
Thanking You.
rgpnz.