Scamming FF's for fees
I was trying to book an award trip to Mexico online. I kept getting to the last page and hit "next", and each time I get a message that says they are unable to complete the transaction, call this number.
So I called, booked the flights, and got charged $80 in telephone fees!
Called AA up and complained, took it to a supervisor, and no dice. It looks like they'd rather lose a long-term customer than credit me $80 in fees.
I'm so done with them.
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