[sidabu]

My account below of undoubtedly the worst travel experience ever!
I was wait listed for TK60 on July 6 115am flight I went to the airport at 9pm July 5th as I had to attend an important meeting in KL.(incidentally I had a confirmed seat on TK8000 July 6th 1510pm) I was told by the stand-by counter staff (row A) to wait as they couldn't check the system yet for any seat availability, I went back at around 1030pm and the counter staff (male wearing oval spectacles) informed me there's a seat available however I must pay the fare difference first at the airline ticketing counter which I proceeded to do. The process involved a token ,await your turn,payment which took over half an hour.I paid 571 TL and when i went back to the counter the male staff was replaced by a lady.She informed me that there's no seat and I'd have to wait till midnight till she could tell me otherwise. Aghast at her reply, I asked if I could speak to her superior,she directed me to the supervisor counter on Row B. There I was informed that I can't get on the wait listed flight as it was overbooked and I was also informed that my confirmed seat on TK8000 was NO longer available! HOW CAN YOU CANCEL A CONFIRMED SEAT IF YOU DON'T OFFER AN EARLIER REQUEST. Shocked and Disappointed. The counter staff( two ladies) point blank said there's nothing they can do and asked me to go back to the ticketing counter.I refused to leave and asked to speak to their duty manager,it was a lady who showed up reluctantly but she heard me out and said will speak to the ticketing counter staff and asked me to wait at counter B. 20 minutes later she came back and said ticketing staff have agreed to re-issue a ticket for me to travel on the 8th of July! I was flabbergasted and asked her what about my seat on TK8000 on the 6th July,she said it was impossible to get that seat. I further pressed what right mind would cancel my confirmed seat if they couldn't get me a seat on the wait listed flight.She just shrugged her shoulders and said she only committed to getting me on the next available flight without any further payment and my only option was to take it or leave it. I followed her to the ticketing counter, I spoke to two men, one claimed he is the supervisor and I reiterated to him why cancel my confirmed seat if they couldn't offer me the wait listed flight. After much deliberation , he said he'll try to get me back on TK8000 and asked I pay an additional 10 Euro. I got a print out highlighting my confirmed seat for TK8000 July 6th 1510pm.By this time it was past 2am and relieved that I had a confirmed flight out I proceeded downstairs ,booked a hotel.
On july 6th 1 PM, I got to the check in counter for TK 8000 where I was informed that I AM NOT ON THAT FLIGHT! I showed the counter staff my print out from ticketing counter which I obtained only several hours ago , I was informed duly that I was not on the system and there's nothing they can do and asked me to wait to see if there were any no show passenger. I pleaded with them to no avail, they called the malaysian airlines airport manager ,who in turn said there's nothing he can do citing an overbooked flight! Unless there's a no show they said I can't board the flight. I was denied. I then proceeded to the the ticket counter, I spoke to Favier ? he checked the system said I am indeed confirmed for TK8000 and asked ME why I was denied.He then asked me to fetch the counter staff who refused me, I went back,they weren't there.(WOULDN'T IT BE EASIER TO CALL THEM?) Returned to favier, he said there's nothing he can do.
Exasperated,helpless and hopeless, I went to the ticket agent and bought a new ticket out on Emirates. I have all the receipts , paperwork etc. I am a professional, a doctor and NEVER have experienced such unprofessional service,attitude and disgrace. I will seek every avenue possible to set right this travesty. It must not happen to anybody. EVER! --