Quote:
Originally Posted by AirlineSympathizer
The bottom line is, you enter into a contract with the airlines fully aware of the terms. Then when something goes wrong, you declare them unfair. You don't declare them unfair while taking something at significantly reduced cost. You have the option to take a fully flexible ticket. You didn't. Grow up.
|
Who is fully aware of these terms? This just happened to me and the experience was just awful and I will never fly a Legacy Carrier again. I am a frequent flyer of Southwest where this has never been an issue but why should I be punished for booking the trip as a round trip? the prices do not differ from one way tickets. I chose to book the first leg of my flight on another airline because it was cheaper than the $150 change fee and up charge for the change in airfare only to find out on the same day I was returning that my return flight had been canceled with no notification whatsoever. this trip was booked over 6 months in advance and now I had to book same day flights for over 3 time what I paid for the initial ticket with no forgiveness from delta. If they want to cancel the contract fine but you have to dig through the contract find these rules. Then to follow that up they contact you for every other issue with the reservation why do they not contact you to cancel the reservation? If they had told me 7 days earlier that they were canceling the reservation due to my not showing up I may have had a better chance at a decent fare. Instead I find out at check in with my wife and 2 kids that I will not be able to use the reservation. It is absurd that they can do this. Cancel an entire paid for set of flights due to any one of them being skipped and then offer no credit, waving of change fees, or anything to help ease the pains they are causing their customers. HORRIBLE business practice and my hope is that anyone reading this thread never books another flight with Delta or any airline with this policy (which I now know to ask about because they do NOT make it apparent) again.