[Tommy101]

Hello all,

I recently flew business class to Australia from the UK with Air Malaysia. When in Australia I had an emergency back in the UK and had to return as short notice. I managed to change the first leg from Melbourne to Kuala Lumpar but was charged £200 to do so at a very debatable exchange rate! I then had to purchase an economy ticket from Kuala Lumpar to London as there was no room in business. While waiting for the flight from KL I was put on the standby list in case a business class seat became available. This indeed happened and I was charged a further £200 to change my flight from KL to London and was reassured SEVERAL TIMES that the economy class ticket I had purchased would be cancelled and refunded. I agreed to pay the £200 flight change fee as this was the cheapest option. My flight was on the 20th May, since then I have sent many, many emails to Air Malaysia and have not had a decent response, instead they send me to different departments and they are now ignoring me. Beware of booking with Air Malaysia as they do not appear to be the most honest Airline in the world and their customer service is almost non existent.

I hope this helps you in the future.


Tom