[Lachjohn]

My friend and I flew economy class from Melbourne Australia, to Phuket Thailand, with a stopover in Kuala Lumpur. At Kuala Lumpur we purchased a standby upgrade from economy to business class for just trip to Phuket, which is only an hour flight. We had done this several times with Thai Airways from Phuket to Bangkok which is the same flight time, and it was generally about AUD $50 for the standby upgrade. The Malaysian Airlines staff were incredibly rude at both the ticketing and booking counters at Kuala Lumpur airport, and we had just got off a long overnight flight with absolutely no sleep. Granted we should have asked a few more questions when purchasing the upgrade as we were only given the price in Malaysian ringgits, but given the fact that we had done it before with Thai Airways, we assumed it had to be a similar price. Just as we were boarding, we checked the conversion rate and realised we had just been charged AUD $2,225 each, for a standby upgrade on a 1 hour flight! Business class was less than 30% full. Have been trying to get this resolved with Malaysia Airlines for nearly 2 months now, and head office has supposedly decided that we were charged the correct price. Even though we've supplied screen shots of their own website which shows the full price of a business class ticket from Kuala Lumpur to Phuket is currently AUD $137 - we were charged more than 16 times what their own website says. And my friend was a Malaysia Airlines member who flew several times a year between Thailand and Australia, but they've said too bad. Two of their own staff in their Phuket office automatically said that a huge mistake had been made, but their head office has decided to keep the money they basically stole, and have lost a lot of business in the process.
Beware of flying with Malaysia Airlines, because they will rip you off if they get the chance, and even when you point out how obvious the mistake is, they won't offer any support.