Unbelievable!
That is crazy! That put's my complaint in the shade, it's amazing what these Airlines get away with.
I have had a semi satisfactory response, AM are refunding the ticket but are making two deductions from the payment for cancellation and non show fee!!!! The total deduction being well over a third of the ticket price.
Do what I did, I sent an email to everyone address I could find on the Air Malaysia website. I got a response within 15 minutes after being ignored for 3 weeks!
They have a crazy attitude as my experience with them was excellent otherwise, but their after sales and post flight service is shocking. So they have lost a customer who travels to Australia fairly regularly.
I hope you manage to get your money back or at least part of it.
|