Complaint: Customer Service cancelled flight, AA 181, 7/23/08. JFK to LAX
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Old Jul 25, 2008, 6:24 PM
neal neal is offline
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Join Date: May 2008
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they dont put 122 sandwiches on board because not all 122 people are going to buy sandwiches, so why waste the money? also alot of times the catering isnt around 24/7. and when people begin to become irate, that escalades things more. i know if i was on that crew, and i already had ****** off people, getting them 35,000 ft higher might make things worse. the captain doesn't decide whether to cancel the flight, its the dispatchers job. i always bring my own food when i fly in case something like this happens, why pay huge prices in the airport? the crew can only get the information that they get from their captain or agent, so it doesn't help yelling and screaming at the flight attendants, they dont want to be stuck on that plane (not getting paid) anymore than you do. they may not have wanted to do a full beverage service on the ground for a few reasons, #1, you cant have a cart in the aisle while the aircraft is on the ground, (FAR), #2 IF they couldn't get more food or drinks and IF they could leave, what happens when your in the air and because everyone was thirsty or hungry on the ground ran out of beverages and food at that time? Im not siding with AA, its just that their are reasons and 2 sides to every story