I just looked up JetBlue's baggage policy. This is what it said
Baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival.
Baggage claim follow-up
If you're following up on a baggage claim, click here to use our online baggage claim system, or Central Baggage Services can be reached at 1-866-538-5438.
Please read full liability coverage for checked baggage here.
For TSA information on carry-ons, click here.
I would formalise your complaint, pointing out that whether you made the claim at the airport or not is irrelevant, they were negligent in sending your case to the wrong airport and it is their responsibility to make that right. They may be relying on some small print somewhere, but their own website does not make this information easy to find. I think you have a good case for arguing you acted reasonably and JetBlue should pay the cost of putting this right.
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