Complaint: Reservations Changing a passenger name - BA mistake
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  #4  
Old Jul 27, 2013, 8:28 AM
anonymouscomments anonymouscomments is offline
 
Join Date: May 2013
Posts: 36
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Ok so heres some tips and things you should know.

First correct way to book:Theres an option to put in the passenger information ie the passengers name details. Directly below this there is a question: whos paying? Click in the box next to it and it says the person paying is not travelling.


Second:


Any booking you make you should always check the confirmation email. There is a 24 hour cooling off period as well as a policy for correcting mistakes with name etc if it was booked online. However BA cannot change the actual credit card holder details at all.


Thirdly:
If you are outside 24 hours all tickets regardless of cabin or fare are non transferable. Full name changes dont in my experience happen except in extremely rare circumstances. A manager may have been able to permit what you were talking about because it can be justified in terms of ok we refunded the original but we have made some extra money.


Fourth:
To actually earn avios points you have to
be the traveller. I suspett that you trying to get around this caused the problem.