Hi Jim
thank you for your response and advice. I did in fact receive a voucher in the mail already, although I still need to figure out how I'm going to use it (looks similar to a check that I'll likely have to mail in).
As for your point about having to reimburse everyone, I get it, but you can be sure that if what happened to us and 498 other individuals, they would be paying a lot to make up for their miserable service! Anyway, I figured that there wasn't much more I could do before accepting their paltry offer, but I thought I'd ask. Definitely going to keep this in mind in the future, especially the point about avoiding flying on US-based carriers in the future. Like I said, TAM treated us so much better. The difference in service was unbelievable.
Thanks again for your post!
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