Quote:
Originally Posted by AADFW
I agree with Jim but would just add that common sense dictates that one should go to the nearest 7-11 or gas station and buy a pre-paid international calling card when staying at a hotel. That to OP did not do so is not the airline's fault.
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That may have been common sense to you, but I had never had anything like this happen before and had done my best at the rebooking desk to think of what I would need. At that moment, the thought never crossed my mind about having to make the phone call to Brazil. Perhaps that's my fault for not doing so, but the lady at the rebooking desk, who's no doubt had to deal with this sort of thing numerous times before should have known better to offer whatever vouchers are needed in these situations, instead of expecting me to spell everything out to her. So I still hold AA responsible for that - it was their fault I missed my flight, not mine and they should have accommodated me for whatever I needed due to their error without me having to make sure every detail was accounted for.