Write to the CAA and appeal the airline's decision. You can do that at the following address. I would put in your complaint that BA have failed to adequately provide any details which would allow you to verify te claim. Write to the
Passenger Complaints Unit
Civil Aviation Authority
CAA House
45-59 Kingsway
London WC2B 6TE
Tel: +44 20 7453 6888
Fax: +44 20 7240 7071
e-mail:
passengercomplaints@caa.co.uk
Jenny
There has been further clarification of the law. Air Canada's denial could potentially be revisited. It might be worth re-writing to the IAA. I read recently of claims as old as 4 years ago against Monarch were re-opened and they were forced to pay after denying claims on "extraordinary circumstances" repeatedly.
Jim