Travellers beware
My partner and I were travelling round the world on a itinerary put together by
Flight Centre in Australia. We confused our date of departure from NYC with our a rival date in Rome and missed our flight. When we realised our mistake on the following day we went straight to the airport arriving 6 hours before the scheduled flight that night. We were confronted with rude, arrogant and unhelpful Alitalia staff who informed us the rest of our itinerary was cancelled. There was seat available for $2500 each to Rome but the rest of the itinerary was still cancelled leaving us stranded in Rome. We were prepared to pay a penalty for our mistake but not prepared to be ripped of. Fortunately we had enough cash to purchase new flights to Budapest and back home to Sydney. Many young travellers may not be so lucky and remain stranded there. $4500 later back home. Give Alitalia a miss.
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