Alitalia
We will put it down to experience. Word of mouth is very powerful and $4500 will seem like a drop in the ocean to the loss of business to Alitalia. We are telling everyone we know about our experience with them. We do a least 2 international holidays a year from Australia and we will not be flying with Alitalia in the future. Looking at the history and complaints on their website they may not be around much longer and those rude employees may be looking for a job. They have to nice to someone.
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