LAN Airlines downgrade no refund
Early August I had a Premium Economy booking for two from Rio de Janeiro Brazil to Santiago Chile. This was to then transit to Auckland New Zealand business class. The flight from Rio de Janeiro to Santiago on 7 August (homebound) we issued you a premium economy flight. Unfortunately there has been a schedule change and the flight will not be offering premium economy now on this 5 hour flight. It will be economy only.
I have been battling ever since to try and get a refund and so has my travel agent. They are refusing to refund anything.
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