This is the response today from Airtran!?$#@?
Dear Monica,
Thank you for contacting AirTran Airways. On behalf of AirTran Airways, I offer my sincere apology for any inconvenience you experienced during your recent travel. On September 17, 2013, AirTran Airways suffered a power outage at the company that handles reservations and airport check-in systems for several airlines is disrupting flights across the country. The power outage happened at Navitaire, a reservation technology company with a facility in Minneapolis. It is unclear how many flights were affected, but the major airlines affected were AirTran, Spirit and Toronto-based Porter Airlines.
Unfortunately, the airline began experiencing passenger check-in problems throughout the day that caused rollover delays into the following day. This resulted in long lines at a number of airports, primarily Hartsfield-Jackson Atlanta International Airport. Our objective is to operate our flights in a safe, reliable and timely manner, which will allow our customers to reach their destinations as scheduled. Occasionally, factors outside of our control hinder our efforts.
Nevertheless, when an irregularity occurs, we understand the frustration it causes and we regret any inconvenience incurred by our passengers. Your comments will be forwarded to the appropriate department heads for review and correction in order to improve our future performance.
To ensure consistency, it is necessary to place guidelines when issuing compensation. In keeping with industry standards, our airline does not offer restitution for flight delays that are caused by matters out of our control. I regret any disappointment this response may cause you.
We thank you for including AirTran Airways in your travels and your continued support is important to us. We hope to have an opportunity in the future to regain your confidence in our airline.
Sincerely,
Frances, AirTran Airways
The file reference number for your e-mail is 216745213381.
|