response to their response
Dear Airtran,
This matter/issue was not out of your control! It was actually you lost of control what created the major issue. There were ways to solve the situation faster but there was not managment to do so. People were able to catch their flights using hand written tickets, while the system was still down. Was this out of the airline control? NO, if it is out of control you cannot offer solutions during the permanence of the issue. If system is still down, you should not be able to check people in, but you DID. Therefore, you were able to control the situation (late but you did)
Do these people of Airtran think we are all stupid?
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