Dear Monica,
Thank you for contacting AirTran Airways. On behalf of AirTran Airways, I offer my sincere apology for any inconvenience you experienced during your recent travel. On September 17, 2013, AirTran Airways suffered a power outage at the company that handles reservations and airport check-in systems for several airlines, disrupting flights across the country. The power outage happened at Navitaire, a reservation technology company with a facility in Minneapolis. It is unclear how many flights were affected, but the major airlines affected were AirTran, Spirit and Toronto-based Porter Airlines.
Unfortunately, the airline began experiencing passenger check-in problems throughout the day that caused rollover delays into the following day. This resulted in long lines at a number of airports, primarily Hartsfield-Jackson Atlanta International Airport. Our objective is to operate our flights in a safe, reliable and timely manner, which will allow our customers to reach their destinations as scheduled. Occasionally, factors outside of our control hinder our efforts.
Nevertheless, when an irregularity occurs, we do our best to exploit the situation by taking the opportunity to racially abuse our minority customers and treat them less favourably than other customers. Of course, we work hard to hide this fact and we are very impressed you were able to detect our dastardly plan, even though we also inconvenienced thousands of other passengers in the hope that this would disguise our true motives.
We fully understand the frustration it causes when our customers discover our secret plans and we regret any inconvenience incurred by our minority passengers. Your comments will be forwarded to the appropriate department heads for review and hope in future to improve our performance so we don't get caught out by highly intelligent passengers such as yourself.
To ensure consistency, it is necessary to place guidelines when issuing compensation. In keeping with industry standards, our airline does not offer restitution to minorities for flight delays. I regret any disappointment this response may cause you.
We thank you for including AirTran Airways in your travels and your continued support is important to us. We hope to have an opportunity to abuse you in the future.
Sincerely,
Racist Randy
|