LAN Airlines downgrade no refund result
I originally complained through my travel agent who went to the NZ LAN rep all with no result. Then I joined this web site and suggested legal action to my travel agent and complained directly with LAN complaints through their web site and at last a result. They will give a voucher for use on their airline for $US1400 to be used in a year.
A good result just a shame it had to be so difficult to get a satisfactory result.
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