Unfortunately this happens quite a lot. It is sometimes the case that people do actually deliberately miss their outbound flights as often booking a return is cheaper than a single. Obviously still lots of people genuinely make mistakes like yourself but the same rules on a ticket for noshow apply. Working for BA in customer support (department that deal with changing bookings) i do deal with this quite regularly and its never nice at all having to explain this to people believe me. There are actually flexible tickets where you can miss outbound flights however and still take your return but these are considerably higher cost tickets. For refunds in this case as a rough guide you would be entitled to the unused government taxes (not YQ tax which is fuel sucharge) minus a 30 pounds service fee per person and the refunds usually take approx 7-10 days. If you still have a copy of your e ticket i believe it would show the taxes so if you just deduct YQ tax and then the 180 gbp svc should give you an approx figure.
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