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Yes, the airlines employ people with little or no education, who will lie and put you off at the drop of a hat.
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Did you read this correctly? I didn't say every employee has little or no eduction or that every employee will lie to you at the drop of a hat, just that the airlines do employ people in this category...and frankly, this is self evidently true.
If you have a degree and ended up in a call centre for BA though...... I might conclude that it is from a former polytechnic in a mickey mouse subject like "media studies" or "travel and tourism".
My objection to BA is that it operates and markets itself as a "full service airline" with a slogan of "To Fly, To Serve", but it mimics the tactics of Ryanair in seeing every customer misfortune as a revenue opportunity. In the case we were discussing, the airline had an opportunity to make extra revenue, help the customer and live up to its motto.
She missed her flight. That was her fault. BA could have charged her to fly one way to reconnect with her itinerary, transferring the taxes and fees to her new ticket. That is what Virgin would have done. This would have generated extra revenue for BA, but the customer would have been left feeling that they tried to help.
Instead, BA cancelled her whole itinerary, with no refund, re-sold her tickets and didn't even have the decency to tell her this is what they had done. Then they tried to keep the taxes without a refund. To Fly, To Serve my ****.