I won't disagree but you miss the more significant points of my complaint. I would also go as far as to say there are some that are beligerent and are always late, with technology available today they could be tracked and punished accordingly. But the vast majority are circumstances that were out of there control, especially with respect to the TSA.
It all comes down to customer service and they failed from the minute I walked into the terminal all the way to the gate. One of the other 7 that missed the flight also did arrive early and was still stuck in the security fiasco due to no attempt on the part of JetBlue's ground staff to help customers getting close to departure. They knew we 8 were in the terminal and likely in or almost through security. There was no final boarding call, no calling of or name, which I can verify is standard precedure for the flight I watched depart as I waited 8 hours for the next departure.
In my experience with Delta, whom I fly very regularly, in the handful of times I've been late they have made every opportunty to get me to the flight and I've only missed one flight which we knew was going to happen at MCO as expediting can't happen there due to the trams.
The JetBlue termina is well designed with respect to gate access, you are less that 100 yards from any gate once you are through security. So as far as I'm concerned there is no excuse to not have an expedite function especially during the morning crush, especially for those with carry ons.
Shawn
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