Injured on Lufthansa flight
I was injured while getting on a Lufthansa flight out of Atlanta in January 2013. A passenger bumped into me, I dislocated my knee, had to be taken off the plane and taken to the emergency room of a local hospital. I missed the flight, took the next flight the following day. Had to spend the night at a local hotel. Folks at the desk said they will have to write up an accident report and they would contact me for the details. Waited three months - NOTHING! Meanwhile my health insurance would not pay a bill of $1000 for the ambulance service. All I asked was for them to pay the ambulance bill, hotel bill and for couple of hamburgers for myself and my wife. Contacted customer service four times, and each time the answer was "we are working on it", "I should know something in a week", etc.
EU Council Regulation No 2027/1997 on air carrier liability states that the carrier is obliged to pay the victims of an injury an advance proportional to the injury sustained no later than 15 days after identification of the victim. How can they get away with it? I contacted a couple of lawyers in the US, but was told that the injury was not significant enough for them to bother sewing the airline. SO, who is this person in Holland I can contact for help?
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