Complaint: Customer Service United Bit the PR Big One
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Old Dec 7, 2013, 9:24 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745
Default United Bit the PR Big One

http://www.cnn.com/2013/12/06/travel...html?hpt=hp_t3

They bumped a 90 year old Pearl Harbor vet from his flight to Honolulu for the ceremonies. Only other person bumped was in a wheelchair.

Regardless of first come first serve policies, the vet should have been placed on the flight, exceptions have been made in the past, and it's likely this gent wasn't going to get to next year's ceremonies.

The ADA will have a field day with the other bumped passenger.