Did you purchase the entire trip in one reservation? or did you purchase each ticket seperately? From my experience (from what I've learned working with airlines) If your tickets are purchased seperatly the airline is only responsible for getting you to where their specific ticket states, ie. SDQ to MIA. however if you made a through reservation, ie. SDQ MIA AMS then the airline is responsible to rebook your entire trip. I know it sounds like a load of crap but those are just the rules. Alot of times travel agencies will book you on seperate tickets and the airline is unaware of the continuing flight, and therefore is not responsible for what happens once you get into MIA, their contract was to get you to there, and that was it.
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