[Chandu]

Ticket Reference #63AIIS
Passenger: Ms. Shailee Shah
Online complain #11848996

I Chandu Shah, father of Shailee Shah purchased using a Chase/BA VISA Cr Card (#4226.ending with.0647 Exp. 05/14 Sec code 431 issued in my name- Chandu Shah) a round trip ticket online on July 22nd 2013, for British Airways from Boston to Mumbai via London for travel dates Boston to Mumbai on Jan 2nd 2014 and returning on Jan 18th 2014.

I went to Boston Airport to drop her off on Jan 2nd for Boston to London and was asked to produce the card – which I did and was told she is all set to fly and ticket is good. Ms. Shah reached Mumbai via London on Jan 3rd as scheduled.

Ms. Shah checked online for her return flight on 18th Jan 2014 leaving Mumbai at 13:50 in the afternoon. When she reached the check in counter at Mumbai Airport – she was asked to produce the card again – (obviously since I was in Boston she did not have the card with her) the agent called me in Boston from Mumbai at 1:36am (about noon time in Mumbai) via phone#91.9930306134 and confirmed the card information with me and told me she is all set to fly. Few minutes before the check in closed she was told she couldn’t fly as she could not produce the Cr card leaving no time for her to present any arguments the counter was closed and she was sent back home without offering any alternate booking on British Airways. A 21yr old US Citizen was left on her own to make alternate arrangements.

This left me no choice but to book her a one way ticket on another airline for flying to Boston at a later time since she had to attend the school here in Boston.

Since British Airline denied her the flight on a PAID ticket without a substantial reason, I hereby request a 50% refund of the round trip portion of the total fare; $1,467.39 as charged by BA. Attached please find a copy of the itinerary, boarding pass from BOS to BOM and a copy of the cr card used to purchase the ticket.

NO RULES ON BA WEBSITE MENTIONS THAT A PHYSICAL CARD NEEDS TO BE PRESENTED TO BOARD FLIGHT. / BOARDING WAS DENIED INSPITE OF CARD WAS PRESENTED AT THE BEGINING OF THE JOURNEY !