I've experienced the same treatment as the OP from SWA. Their boarding procedures are terrible. And I've printed out two boarding passes AT THE SAME TIME from the same kiosk and had different letters on each pass. When I brought this problem to the attention of gate personnel, they looked at me like they could not see a problem, at least it was not their problem. I'm going to avoid SWA until they stop treating their customers like cattle at the gate.
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