Quote:
Originally Posted by Brian Jeth
I think it's unfair of you to blame it all on the United agent. She couldn't assist you any further and explained to you what needed to be done. If the Northwest agent had done her job properly and released the ticket to United when they had rebooked you, then this wouldn't have been a problem and you wouldn't have had to run back and forth between terminals.
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That's nonsense! The United agent could have made a simple call over to the Northwest terminal and requested the passenger's ticket be 'released'. They do it all the time when they are so inclined. This was simply a case of a lazy and inconsiderate agent refusing to do her job. Since the passenger did not know any better, he/she was at her mercy.
The moment the agent said 'I can't help you' the passenger should have requested to speak to her supervisor to see if the supervisor was any more helpful.