What was your destination country (country of passport)?
Curious if the problem (which should have been told to you at JFK if this was the case) was one of the following.
1. The country of your passport requires a VISA to transit the UK (which I am assuming you were doing if you were flying Virgin.
2. Going back to transitting UK, a visa should not have been an issue if you were not having to stay over night at (assuming Heathrow) London and were not switching airports in London. (if you landed at Heathrow and had to switch to Gatwick or another London airport, then you would have had to clear UK customs and needed a Visa (I ran into this issue once landed at Heathrow and had to transfer the same day to Gatwick, was required to clear UK customs in order to go over to Gatwick airport).
3. After the having to switch airports that one time and dealing with UK customs, you might try in the future connecting (if possible) in either Frankfurt, Madrid or even Paris, Zurich can be easy if you can get Swissair all the way to your country).
Hope this helps, good luck with Virgin Atantic
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