The pertinent clause from United's Contract of Carriage:
"At the Passenger’s request, provided that the tariff covering the original transportation permits routing via the carrier which will transport the Passenger, UA will re-accommodate the Passenger in the same class of service on the next available flight on another carrier, or combination of carriers, if the length of the delay to the Passenger’s destination exceeds two hours. "
To push United's button we would have had to specifically request they put us on the other carrier instead of expecting them to do it automatically.
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