I shipped a puppy to its new owner. The dog never arrived. We called and found out that the puppy, King, was never transferred to the second flight. I have spent 3 hours calling delta. Ive spoken with Emoni the supervisor and Jelice the supervisors supervisor and of yet havent had any satisfaction. As an aside I paid Dash service, an upgrade service that guarantees only a 1 hour lay over. If the dog arrives alive it will have had a 5 hour lay over. Bet you money they tell keep my payment regardless of what happens to the puppy and the service they provided, What about the puppy, King.