Quote:
Originally Posted by no-satisfaction
I'm not sure why the first reservation agent with whom we booked our tickets told us we qualified for round trip tickets at 45K each. The route we wanted is a popular one and in we were booking in the high season. Perhaps she was improperly trained, a point which I made to the managers I spoke with.
That said, most commercial organizations would honor an initial commitment or quote as a matter of customer service and loyalty. This does not seem to be the thinking in the airline industry. Perhaps they feel they have a captive market and there's a mindset that no one has to offer a better alternative, especially given the tighter profit margins that I understand exist among airlines. A colleague of mine had a similar experience with United and essentially had to pay twice for tickets. I think change will come only if people get fed up to the point where there's a mass exodus away from flying and toward alternatives.
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There are a limited number of award seats available. You can't "hold" them - you can keep an itinerary saved. If someone else books those seats while you dilly dally, you'll have to pay the full AAnytime fare in miles, which is usually quite a bit higher.
Airfares change all the time. Why are you shocked that it changed while you waited days?