Email went through!
I did get a response from Keith's email, but it was just that they were going to contact Customer Relations. We'll see if that email makes any more impact than my previous phone calls to BA.
Actually, I think I've resolved my initial question - but that's not even the problem anymore. The problem is total lack of customer service of any sort from this airline. I've spent, literally, hours on a problem that could have easily been answerered if they trained people correctly.
I hate the repetitive voice that I kept getting telling me "my call was important" after they'd left me hanging in the ether for hours.
I hope they fix something, but after reading others' issues with BA customer service, I'm guessing that's a pipe dream.
-J
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