[hpark]

Name of the Airline: United Air
Flight Number: UA 1226
Date of Flight: April 22, 2014
Origin: Los Angeles (LAX)
Destination: Honolulu (HNL)

My wife, an older Asian woman aboard flight UA1226, was waiting in the cabin for the
delayed flight to depart LAX to HNL. She went to a flight attendant named in the tail end
alley of flight UA 1226. My wife approached her with a cup to get some drinking water, and she
rudely and abruptly told her to get it from the bathroom. It was my wife’s understanding that water from
airplane bathrooms is not potable. My wife then informed her that she was planning to drink it
and therefore couldn't get it from the bathroom. She proceeded to ignore her and another flight attendant
handed her a water bottle to fill my wife’s cup. She filled the cup barely half-full. When my wife
asked her to fill it more, she huffed, rolled her eyes and reluctantly filled it. My wife was so shaken from the
execrable experience she barely made to her seat.

My wife calmed down and then approached some other flight attendants to get her name, but
no one would give it to her. So she reluctantly approached her to get her name. She then told
my wife to get it from the other flight attendants. When she told her that she already had approached them,
She reluctantly gave her name. Afterwards, she sarcastically profusely thanked my wife. As she
had no reason to be thankful, it is evident she was enjoying her insidious flouting at my wife.

One of our family members uploaded this treacherous act of derisive customer service by the United Air
employee to Facebook. Within few minutes, a passenger on the same flight UA1226 from LAX to HNL
responded and confirmed that the incident did indeed happen. The person stated that once my wife had left
the presence of the same reviling flight attendant, she made flagellating rude remarks about my wife’s level of English skill within earshot of other passengers.

In the meantime, my wife made a complaint to one of the flight attendants. Then, one of the United Air
employees wearing a United Air uniform but not a flight attendant’s uniform, who did not identify himself when he approached my wife demanded she explain to him what happened. She explained then she asked his name for the record but his blunt and bluff reply to my wife was “I don’t have to give you my name, why? I am NOT going to give it to you.”

These two United Air employees both seem undoubtedly a thorough reprobate conducting their duty that
went well beyond reprehensible into the intolerable.

My wife and I believe she had a double dose of gratuitous racial discrimination as well as of deformation of character. The whole family, especially my wife is devastated emotionally and psychologically out of this incident.

This miasma of nefarious United Air customer service offenses in discrimination on race, color, national origin, sex or ancestry will stay strong with my wife, myself and friends and family, and future audiences backed by the gravamen of this nightmarish offenses made and being nation’s one of the worst customer service air carriers for a long, long time.

Update - May 1, 2014: Ever since the horrible experience from the UA 1226 April 22, 2014, my wife has been complaining about having rush of strong phobia when she encounters so called white-skinned individuals. I have coined the term Leukophobia for it as the fear of whites.

Got Leukophobia?