Thanks for the advice. That was the only time we experienced this. Usually we want to be nice to fly attendants and ground crew because they must deal with bad customers frequently. It was the last flight on the day and it was delayed for an hour, so we couldn't find people to complain.
The standby list was on the monitor screen. So we all knew how many people were on list and which position we were at. We had tickets to attend some activities the next night so in the end those tickets were wasted.
Next time we will definitely shout.
I filed complaint to AA after our trip but got the usual perfunctory response. Then we filed another one directly to DOT(and emphasize the part that those crew didn't check ID before letting people who argued on board). AA finally made formal apology and gave us $600 flight coupon. I don't understand why those guys never treat customers seriously unless they get their b*** kicked?
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