Did you explain your father-in-law's passing?
I have many issues with Delta, but my experience is they are accommodating when there is a death or severe illness.
My mother passed away and I phoned Delta for reservations. They have a bereavement policy and offered a reduces rate and waived any extra fees. The agent also said my ticket was flagged so I could change the dates without any charge. The bereavement fare was crap and still more expensive than every other airline, but they have a direct flight so I bent over.
When my mother-in-law had a stroke when I was out of town they change my flight without charging me.
In both cases I had to provide proof in the form of a name and funeral home, or hospital, but that's understandable.
I'd like to note that I've dealt with other airlines which charge a $150 change fee, even due to a severe illness, when buying a new one way ticket is about the same price. I find that criminal!
Bottom line, the airlines need to be better regulated!
Last edited by budor; Jul 20, 2014 at 4:18 AM.
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