Complaint: Customer Service Change flights - Get screwed
View Single Post
  #1  
Old Aug 3, 2008, 5:09 PM
edsnopse edsnopse is offline
 
Join Date: Aug 2008
Posts: 1
Default Change flights - Get screwed

What US Airways fails to advertise when you cancel a trip is that:
1. If you buy a ticket of lower value, you lose the difference.
2. They will charge you a rebooking fee of $100+.
3. They will not take the rebooking fee out of the difference.
4. They will force you to rebook by phone and charge you $25.

Note that US Airways is so disorganized that if you call multiple times, you will get different answers. So call until you get the answer you want.