What you can do
October 12, 2014
Hello Annette;
I had a bad experience with American Airlines recently as well because I flew with US AIRWAYS and American Airlines took over that company. I was illegally forced to get on an Amtrak and travel 230 miles from my layover flight in a city I had never been in before and I am prepared to go to small claims court because customer service does not want to compensate me for the inconvenience the breach of contract and the defamation of character complaint I filed against them on their website.
They try to obstruct you from getting any service because of the poor way they are set up.
The worst thing about them is that they do not have a call back number for complaints about their poor unprofessional standard of service. That should be illegal.
The problem here is that these airline employees are given too much power and authority and they abuse it. I had a gate agent throw me off a plane for merely pointing out an overhead bin was empty because I had to check in my lap top when he lied and said there is no more room in the overhead bins and because I caught the gate agent Anthony T. lying, if that is his real name, that was considered a threat to the airline security and passengers to expose to the passengers and crew that my carry on bag had overhead bin room for it that I paid for when I reserved my ticket but that didn't matter to them. So they are most likely 100% going to be sued in small claims in Florida where I live. I am hoping to get about 25 times the cost of my ticket for the inappropriate threats and dehumanizing treatment by the airlines agent representative of US Airways at DCA airport near Washington this happened to me at night on a Sunday August 31, 2014 and I have been flying on o0ccasion for about 30 years. Amtrak might be a better way to travel even though it is a bit slow.
kind regards,
David
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